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  2. I'm a Virtual Student (or Parent) and I need help - what do I do?

I'm a Virtual Student (or Parent) and I need help - what do I do?

Virtual Students – Getting Help

  • Your first point of contact is always your teacher. 
    • You can contact your teacher through Google Classroom.  
    • You can email your teacher – go to the district website, elkinsdistrict.org, choose your school under the school tab then click on the faculty directory for a list of teachers and their email addresses.
    • Call the office and leave a message  school phone numbers
  • My Chromebook isn’t working correctly – for example, the camera is not working, the cursor is not moving, etc.
    • Most problems can be resolved by restarting or power washing.
    • To restart – hold down the power button for 7 secs then boot it back up and see if that fixes it.
    • Instructions to power wash a Chromebook are here:  https://s3.amazonaws.com/scschoolfiles/331/powerwashing_a_chromebook.pdf
    • Contact your teacher to see if she has further instructions.
    • If you are still having issues go to the Technology Department help website:  http://support.elkinsdistrict.org/support/home  You can enter a tech support ticket or start a chat.  Our work hours are 7:30 – 4:00, but we may be away from our desks or helping others.  We will get back with you as soon as we can.
  • The technology department or my teacher has told me I need to swap out my Chromebook.  How do I do that?  
    • ​Typically a replacement Chromebook and charger will be left in the school office and you can bring your Chromebook and charger and trade them out.