This happens when the image is not being mirrored on the screen.

Primary & Elementary Buildings- be sure that you are using your screen share app on your laptop/Chromebook. You can also use the HDMI cable to connect your laptop/Chromebook to your board. For more details on using your Promethean Board click here. 

Middle & High Buildings- be sure that you are using your AirTame app on your laptop/Chromebook. You can also use the HDMI cable to connect your laptop/Chromebook to the TV. For more details on using your TV click here. 

First step is to make sure your laptop is getting power.  Check that the power cord is correctly plugged into the computer, then follow the cord to where it plugs into the rectangular adapter and make sure it is plugged in, then follow it and make sure it is plugged into the wall or power strip.  Please don't use extension cords to plug in your computer- they are against fire code.

If your laptop still won't turn on try unplugging it from power > then press the power button and hold it down for about 20-30 seconds> plug it back into power > press the power button and see if it turns on.  

If you are still having trouble with your laptop not coming on, call us or use your phone or another teacher's computer to send us an email.

First make sure that your wifi is enabled.  To see how to enable wifi go to our Tech Tips.

Next make sure that you are connected to one of the wireless networks.  On the bottom right-hand corner there should be a series of bars.  Click on them and make sure that you are connected to a wifi network.

If you cannot connect to one of the wifi networks, restart your computer and try connecting again.  If your computer has not been restarted (shut down and restarted, not just lid closed) recently it will be blocked from the network.

If you still cannot connect to the wifi use a network cord (if you have one available in your classroom/office) or call us or use your phone or another teacher's computer to send us an email.